Aetna International

Direct billing: Present your Aetna International insurance card at any in-network provider. The clinic or hospital bills Aetna International directly — you pay only your applicable co-pay (20%–0% outpatient) at the point of care. No paperwork required. Reimbursement claims: For out-of-network or emergency treatment, collect itemised invoices and medical reports, then submit via aetnainternational.com or call 800-423862. Standard reimbursement decisions are issued within 15–30 working days. Pre-authorisation is required for planned inpatient admissions, surgeries, and high-cost diagnostics — contact Aetna International at least 48 hours in advance.