Bareen International Hospital Pharmacy

Overall sentiment

Bareen International Hospital Pharmacy experiences a significant divide in patient feedback, with many highlighting considerable delays and communication issues. Several reviewers describe extensive waiting periods, sometimes exceeding 30 minutes even when few customers are present, leading to frustration. One patient reported not receiving medication for nearly two weeks after being promised same-day delivery, despite multiple follow-up attempts via WhatsApp and phone. The process for insurance approvals also appears to be a point of contention. One individual noted a lack of updates for several days regarding a glucometer purchase, requiring escalation to hospital administration to resolve the insurance approval. This same patient, however, did commend a specific staff member, Mr. Rashid, for his prompt action and dedication to resolving the issue once it was brought to his attention. Another suggestion from a reviewer was to provide actual prescriptions rather than labels, allowing patients to explore other pharmacy options and potentially streamline their experience. The prevailing sentiment suggests that while individual staff members may offer dedicated service, systemic issues related to efficiency and communication significantly impact the patient experience.

What stood out

• Long wait times(4 mentions)
• Insurance approval delays(2 mentions)
• Lack of communication(3 mentions)
• Medication delivery issues
• Staff helpfulness (specific instance)
• Prescription format feedback

Recent patient voices