Shield Medical Center. L.L.C

Overall sentiment

Patients generally report positive interactions at Shield Medical Center, frequently highlighting the expertise and gentle approach of Dr. Prateek, particularly for dental and orthodontic treatments. Many describe him as knowledgeable, patient, and attentive, taking time to explain procedures and ensure comfort throughout. The clinic's location is noted as convenient, with easy parking and a pleasant atmosphere. The reception staff are often described as nice and efficient, facilitating quick appointments. However, a significant negative experience was reported concerning appointment scheduling and communication breakdowns, leading to a patient arriving twice without a doctor available. This reviewer also noted discrepancies in pricing for hair PRP treatments, indicating a lack of clarity and consistent communication from the front desk regarding promotions and actual costs. While most feedback focuses on Dr. Prateek's dental services, the negative review points to potential issues with administrative processes and clear communication regarding services and pricing for other specialties.

What stood out

• Dr. Prateek's dental care(5 mentions)
• Gentle and pain-free treatment(3 mentions)
• Clear procedure explanations(2 mentions)
• Clinic location and parking
• Receptionist communication issues
• Pricing clarity for PRP

Recent patient voices