Damas Medical Center -1

Overall sentiment

Patient feedback for Damas Medical Center -1 presents a mixed picture, with many appreciating the quality of specific treatments while others express significant frustration with operational aspects. Several reviewers mention long wait times, with one patient experiencing over an hour's delay for a 12 noon appointment, followed by an additional 17 minutes in a treatment room without attention. Another individual reported a 30-minute wait past their scheduled time, though they acknowledged potential patient volume pressures. Customer service is a recurring theme, with some patients describing staff as sweet and helpful, particularly in relation to specific procedures like HydraFacials. However, a significant concern raised is unprofessional conduct, including a staff member observed using a mobile phone during a client's appointment. Communication breakdowns also appear, as one patient was promised priority for their mother due to a recent surgery, only to be told upon arrival that a 45-minute wait was unavoidable. This led to further delays and a feeling of being disregarded, with staff allegedly finding amusement in the patient's distress. Conversely, positive experiences highlight skilled practitioners, such as Dr. Rania, who is praised for her professionalism, gentleness, and detailed approach during dental veneer procedures, resulting in natural-looking outcomes that exceeded expectations. The clinic's physical environment is described as nice, though one reviewer noted it was a bit outdated, a common observation in Sharjah.

What stood out

• Wait times for appointments(3 mentions)
• Staff helpfulness and attitude(3 mentions)
• Quality of specific treatments(2 mentions)
• Customer service professionalism(2 mentions)
• Communication issues
• Clinic environment
• Dental procedure satisfaction

Recent patient voices