Al Mamzar Medical Center - PHC

Overall sentiment

Al Mamzar Medical Center - PHC receives a substantial volume of patient feedback, with a majority expressing positive experiences, particularly regarding specific procedures and staff attentiveness. Many reviewers highlight the professionalism and kindness of doctors, citing instances where detailed explanations and reassurance were provided during significant medical events like Caesarean sections or cosmetic treatments like veneers. Patients frequently mention feeling well-cared for and pampered, appreciating the organized and clean environment. The reasonable pricing and acceptance of payment plans like Tabby and Tamara are also points of satisfaction for some. However, a significant minority of reviews detail considerable frustration with operational issues. These include long wait times, sometimes exceeding two hours, and significant delays in appointment scheduling. Communication is also a concern, with some patients reporting slow responses to messages, even extending to weeks. There are also reports of staff struggling to find doctors for scheduled treatments, leading to further delays and a feeling of unprofessional handling. These negative experiences, particularly concerning punctuality and consistent service delivery, detract from the otherwise positive feedback received by the center.

What stood out

• Staff professionalism and kindness(4 mentions)
• Long wait times(2 mentions)
• Clean and organized environment(2 mentions)
• Clear procedure explanations(2 mentions)
• Appointment scheduling issues(2 mentions)
• Reasonable pricing
• Payment plan options
• Slow message replies

Recent patient voices